Refund & Cancellation Policy

Last updated: June 28, 2026

I want you to be satisfied with the digital services you purchase. This policy explains how refunds and cancellations work.

1. Digital services

Because services are digital and often customized, refund eligibility depends on the stage of work:

• Before work begins: You may cancel for a full refund.
• After work has begun: Refunds are prorated based on work completed and costs incurred.
• After delivery and acceptance: Completed and accepted deliverables are generally non-refundable.

2. Subscriptions

You can cancel a subscription at any time. Cancellation stops future renewals; the current paid period remains active until it ends. Partial periods are not refunded unless required by law.

3. How to request a refund

Email me through the Contact page with your order details and reason for the request. I aim to respond within 3 business days.

4. Processing

Approved refunds are issued to the original payment method via Stripe. It may take 5–10 business days for the refund to appear, depending on your bank or card issuer.

5. Exceptions

Refunds may be declined for requests that abuse this policy, violate the Terms of Service, or are made after the applicable window.

6. Contact

Questions about refunds? Reach out via the Contact page.

退款与取消政策

最后更新：2026 年 6 月 28 日

我希望您对所购买的数字化服务感到满意。本政策说明退款与取消的处理方式。

1. 数字化服务

由于服务为数字化且常为定制内容，是否可退款取决于工作进度：

• 工作开始前：可取消并获得全额退款。
• 工作开始后：按已完成的工作量及已产生的成本按比例退款。
• 交付并验收后：已完成并验收的交付物通常不予退款。

2. 订阅

您可随时取消订阅。取消后将停止后续续费；当前已付费周期在到期前保持有效。除法律另有要求外，不退还部分周期费用。

3. 如何申请退款

请通过联系页面发送邮件，附上订单信息与申请原因。我将力争在 3 个工作日内回复。

4. 退款处理

经批准的退款将通过 Stripe 原路退回至原支付方式。视您的银行或发卡机构而定，退款到账可能需要 5–10 个工作日。

5. 例外情形

对于滥用本政策、违反服务条款或超出适用期限的申请，可能拒绝退款。

6. 联系

有退款相关问题？请通过联系页面与我联系。